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March 18, 2019
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Join us at Odyssey, have a coffee and a light breakfast, and be inspired with new input from ongoing scientific research.
Some of the topics in the seminaries serie will be:
• Where does the definition of the customer relationship come from? Does it need to be re-defined?
• How do different companies work with the customer relationship? What are the challenges ahead? What are the challenges in the current CRM-system set-up?
• Is it even possible to obtain a 360-degree view of the customer? Do we even need it?
• Does a loyalty program even live up to the customers expectation of what constitutes a relationship?
• What could the future customer relationship be like?
The seminaries are free of charge